At Guru Vashisht Ayurveda, customer satisfaction is our priority. We aim to provide you with authentic Ayurvedic products of the highest quality. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Eligibility for Returns
1.1. Products are eligible for return if:
• They are damaged during transit.
• They are defective or expired.
• You received an incorrect item.
1.2. Returns will not be accepted for:
• Opened or used products.
• Products purchased on sale or as part of promotional offers.
• Items without their original packaging or invoice.
2. Return Process
2.1. To initiate a return, contact us at guruvashishtayurveda@gmail.com or call 9253254177 within 2 days of receiving the product.
2.2. Provide your order number, reason for return, and photographic evidence of the product’s condition (if applicable).
2.3. Upon approval, you will be provided with return instructions, including the address to send the item back.
3. Conditions for Returns
3.1. Products must be returned in their original packaging, unused, and in the same condition as received.
3.2. Customers are responsible for the shipping costs of returning the product, except in cases of damage, defect, or incorrect delivery.
3.3. Ensure the product is securely packaged to avoid further damage during return transit.
4. Refund Process
4.1. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.
4.2. Approved refunds will be processed within 3-5 business days and credited to the original payment method.
5. Exchange Policy
5.1. We currently do not offer direct exchanges. You may return the product for a refund and place a new order for the desired item.
6. Contact Us
For questions or assistance with returns and refunds, please contact us:
• Email: guruvashishtayurveda@gmail.com
• Phone: 9253254177
Thank you for shopping with Guru Vashisht Ayurveda. Your trust in us inspires our commitment to quality and service!
