At Guru Vashisht Ayurveda, we are dedicated to delivering your orders promptly and securely. This Shipping Policy provides information about our shipping procedures, timelines, charges, and other relevant details.
1. Order Processing
1.1. Orders are processed within 1-2 business days after payment confirmation.
1.2. Orders placed on weekends or public holidays will be processed on the next business day.
1.3. You will receive a confirmation email with order details and a tracking number once your order is dispatched.
2. Shipping Charges
2.1. Shipping charges are calculated based on the order weight, delivery location, and selected shipping method.
2.2. Any applicable shipping charges will be displayed at checkout before you confirm your order.
2.3. Free shipping may be offered for orders above a certain value, as per our promotional policies.
3. Delivery Timelines
3.1. Estimated delivery timelines are as follows:
• Within India: 3-7 business days.
• International Orders: 10-15 business days (subject to customs clearance).
3.2. Delivery times may vary depending on your location, courier service, or unforeseen circumstances like weather or public holidays.
4. Delivery Locations
4.1. We deliver to most locations within India and select international destinations.
4.2. If your delivery address is outside our serviceable areas, we will inform you at the time of order placement.
5. Order Tracking
5.1. Once your order is dispatched, you will receive a tracking ID to monitor the status of your delivery.
5.2. Tracking updates can be accessed through the courier service’s website or app.
6. Undelivered Packages
6.1. If a package cannot be delivered due to incorrect address details provided by the customer, the order will be returned to us. Additional charges may apply for reshipping.
6.2. Customers are responsible for ensuring accurate shipping details during order placement.
7. Damaged or Missing Items
7.1. If your package is damaged during transit or contains missing items, contact us within 48 hours of delivery at guruvashishtayurveda@gmail.com or 9253254177 with photos and details.
7.2. We will investigate and resolve the issue by offering a replacement, refund, or reshipment as appropriate.
8. International Shipping
8.1. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities.
8.2. Delays caused by customs clearance are beyond our control, and we appreciate your understanding.
9. Changes or Cancellations
9.1. Orders can be modified or canceled before dispatch by contacting us at guruvashishtayurveda@gmail.com or 9253254177.
9.2. Once an order is dispatched, cancellations or changes will not be possible.
For further assistance or inquiries, feel free to reach out to us via:
• Email: guruvashishtayurveda@gmail.com
• Phone: 9253254177
We appreciate your trust in Guru Vashisht Ayurveda and strive to provide a seamless delivery experience!
